Combining Accountability With Support

 Welcome to the Future of  Health!
Dear Friends and Colleagues,

As we welcome in for most the overdue warm weather for Spring, we start yet another new chapter in healthcare. The end to the first year of open enrollment on the Exchanges has come with some clear winners and losers. Whether at the State or Federal level, the ingredients for success are clear: solid leadership, diligence on fiscal management and operational execution with consumer engagement as the centerpiece. 

From a consumer accountability perspective, buying health insurance coverage that appears to best meet their budget and service need is only the first step. Continuing to advance a receptive health care environment that values consumer choice, participation in decision making and care, and yes answering questions about what various tests and procedures cost and will it make a difference for their lives remains critical.  

From a delivery system perspective, as we proceed with the critical shift from pay for volume to pay for outcomes and value, we need to remember that for hospitals and providers this is a period of great transition; patient evaluation and care is complex and unfortunately more often than not reactive versus proactive, and outside of routine preventative care and elective procedures not always predictable.

Combining Accountability With Support-"the CAWS™" has never been more important. Ideal support services will help both providers and consumers keep their focus on addressing the key quality and cost drivers and help them through this transition by streamlining processes or care and communications, better coordinating care and avoiding the avoidable as they relate to decrements in health and quality of life and waste in the system. 

Again, my congratulations to the many hospitals, provider groups, health plans and support service companies that successfully not only endured through the uncertainty and rapidly changing policy environment, but despite these challenges, managed to innovate and continue to make positive changes for the people that matter most, our consumers and patients. 

Best for Success,

Rose Maljanian
Chairman & CEO

In the News..........
April 2, 2014 HealthCAWS Announces New Enhancements to Consumer eHealth Readiness Tool™ including new meaningful use recommendations Read the release Here

February 13, 2014 PCPCC and HealthCAWS to Co-Host Webinar for National Audience on Importance of Consumer Engagement in Primary Care Medical Home. Read the release 

December 23, 2013 HIMSS announces merger with NeHC. Read the release Here

December 5, 2013 NeHC Framework and
HealthCAWS Tools to be highlighted in panel discussion at mHealth Summit on December 9th. Read the release Here

October 22, 2013 Kentucky Health Information Exchange Expands Program with NeHC and HealthCAWS to Drive Consumer Engagement in eHealth across KY. Read the release Here

August 29, 2013- HealthCAWS CEO Raises Awareness on Consumer Engagement in Context of Accountable Care. Read the release Here

July 31, 2012- HealthCAWS Announces Consumer Portal Launch and Gains Highly Respected Individuals to Its Advisory Board. Read the release Here

July 17, 2013-HealthCAWS CEO, Rose Maljanian, is scheduled to Speak at mHealth+Telehealth World Congress in a week on Strategies to Accelerate Consumer Engagement in eHealth. Read the release Here

March 11, 2013-NeHC and the Kentucky Governor's Cabinet for Health and Family Services announce initiative to drive adoption of Consumer Engagement featuring the CeRT powered by HealthCAWS. Read the release Here

Read all updates in our Newsroom

o Take personal responsibility for your health
o Be an active participate - ask questions and say what you think
o Be a purchasing consumer - comparison shop for quality/value
o Be a role model - help your family/friends with all of the above



o Communicate with patients' expectation of accountability
o Work with patients to identify issues and needed supports
o Participate in quality programs and communicate unmet support
o Denounce misuse, overuse, and underuse of healthcare resources
o Assess your offerings for alignment of accountability & supports
o Better understand consumer and provider needs to inform offerings
o Commit to improve efficiency and eliminate waste in the system
o Contribute innovations and resources that drive value
Disclaimer-Please note nothing on this website is intended to be a substitute for medical treatment or sound clinical judgement. Read more
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